Shipping policy
At Haven Herbal, we are committed to delivering your orders quickly and securely across Pakistan.
1. Shipping Areas
We currently deliver to all major cities and regions within Pakistan.
2. Processing Time
- Orders are typically processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays may be processed on the next business day.
3. Delivery Time
Estimated delivery times:
- Major Cities: 2–4 business days
- Other Areas: 3–7 business days
Delivery times may vary due to weather conditions, courier delays, or other unforeseen circumstances.
4. Shipping Charges
- Standard Delivery Charges: PKR 250 on all orders across Pakistan.
Any promotional free shipping offers will be clearly displayed on the website when available.
5. Order Tracking
Once your order has been shipped, you may receive tracking information through email, SMS, or WhatsApp (where applicable).
6. Failed Deliveries
Please ensure that your shipping address and contact details are accurate. If delivery fails due to incorrect information provided by the customer, additional shipping charges may apply for re-delivery.
7. Damaged Packages
If your package arrives visibly damaged, please contact us immediately with photos of the package and product so we can assist you promptly.
8. Contact Us
For any shipping-related questions, please contact:
Haven Herbal
Email: havenherbal64@gmail.com
Thank you for shopping with Haven Herbal. We appreciate your trust and look forward to serving you.