Refund policy

At Haven Herbal, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

1. Returns

We accept returns only under the following conditions:

• The product received is damaged or defective.
• The wrong product was delivered.
• The product is unused, unopened, and in its original packaging.

To request a return, you must contact us within 7 days of receiving your order.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used products
• Products with damaged or missing original packaging caused by the customer
• Products purchased on clearance or special promotions (unless defective)

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed within 7–14 business days.
• Refunds will be issued through the original payment method where applicable.

4. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us immediately with:

• Your order number
• Photos of the product
• A brief description of the issue

We will review your request and arrange a replacement or refund if eligible.

5. Return Shipping

• If the return is due to our error (wrong or damaged product), we will cover the return shipping costs.
• If the return is for any other approved reason, the customer may be responsible for return shipping charges.

6. Order Cancellations

Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process outlined above.

7. Contact Us

For return or refund requests, please contact us:

Haven Herbal
Email: havenherbal64@gmail.com